Sri Lankan Groceries in USA

Shipping & Returns

SHIPPING POLICY
Shipping
• We use FedEx to ship your package based on your selection at checkout.
• Packages Address to P.O Boxes will NOT be delivered by FedEx. Please contact us before place your order to arrange alternative address. You may received your package to nearest FedEx office at no extra cost.  
• We use FedEx Web service to Calculate shipping based on the package weight and your zip code.
• We don't charge extra for packaging and handling. If you need extra packaging please contact us as soon as you palace your order. 
• We ship most orders same day if we received your order before  12 pm PT Monday to Friday. 
• We do not Guarantee the time of Delivery and cannot be held responsible for late Deliveries to receive refunds.

Damages and Lost in Transit 
In case of a damage please report to carrier immediately and notify us within 24 hours to file a claim on time.
If you can send a picture of damage package would help to file the claim.
If you don't receive your package with in expected time please inform us immediately.
No claim will be file to Refused package or stolen packages after deliver to your home.

Damaged or Delay Caused by Weather Conditions

We are not responsible for damage or delay caused by weather condition. In case of damage due to weather condition your refund or replacement will be depend on the claim at carrier. 
You may contact us or carrier directly to arrange delivery time due to weather condition. 

Package Tracking
We offer real time tracking using carrier's website. Please check your shipping confirmation email to track your package. This service would be available for those who have provided email address at checkout.

Address Correction
Before you submit your order make sure you enter the correct SHIPPING address. FedEx and UPS will charge $5 for address corrections. If this caused by your error we will apply that charge to your account and we are not responsible for any delays.

Cancel or Changes to Orders
All cancellation and order changes should be notified immediately via email to shop@niwasa.com or call us at 805-813-2019.  Please note that orders can NOT be Cancelled or Changed after Dispatch. Most orders we ship same day.

 

RETURN AND REFUND POLICY
Returns
You can return unused items within 7 days of delivery. Niwasa LLC is glad to refund full amount of the goods but not the shipping charges. Open  items are not returnable. In Case of return customer is responsible for shipping back to Niwasa LLC. As courtesy we will provide a discounted shipping label at your cost. 

Defects or Damages
We carefully inspect all items before ship to customer. If you find any defective or damage(except damage in transit) items, must be reported within 7 days of delivery. We will issue refund or replacement for defective or damage(except damage in transit) items if reported within 7 days of delivery. Niwasa LLC will exchange the defective item(S) if reported within 7 Days. 
Niwasa LLC will not be Liable for defective items NOT reported within 7 days. 

Refunds

Please allow 7 to 14 business days for the refund appear in your account.